Free Trial FAQs

1. Q: Am I required to pay shipping fees?
A: Shipping fees are all covered by us. The only thing we require of you is submit your review within 10 days of receiving your Free Trial item.

2. Q: Am I able to keep the free trial item once I submit my review?
A: Yes, of course! If you were selected for the Free Trial, it is yours to keep once you have submitted a successful trial product review.

3. Q: What should I do if the size or address of the trial order is wrong?
A: One the order has been generated, we cannot change the size or address of the free trial item. These products are processed and shipped quickly. Please be sure the sizing and address information are correct before ordering.

4. Q: What should I do if the Free Trial review fails to upload?
Please upload the information you want to upload and the screenshot of the page that shows you failed to upload to our customer service, we will verify and help you as soon as possible.

5. Q: I can't find the entrance to upload the review, can you tell me where it is?
A: Hello, you first need to log in our website. Once logged in, find the product you are trying out and upload a review on the product detail page

6. Q: What impact will there be if no report is sent 10 days after receiving the package?
A: Hello, please upload your review in time after receiving the product for trial. Otherwise, it will affect your next Free Trial eligibility.

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